Frequently asked questions

Shipping

How long does shipping take?
Australian orders typically arrive within 3–7 business days. International orders take 7–21 business days depending on your location.

Do you offer free shipping?
Shipping is included in the price of every product for Australian orders — no minimum spend required. Free international shipping is available on orders over $120 AUD.

Returns

What is your returns policy?
We offer a 30-day hassle-free returns policy. If you're not completely satisfied, contact us and we'll make it right.

How do I start a return?
Email us at hello@inuandco.com with your order number and reason for return. We'll guide you through the process.

Products

Are your products safe for pets?
Absolutely. Every product in our collection is hand-picked and tested to ensure it meets our premium quality standards and is safe for your companion.

Do you ship internationally?
Yes, we ship worldwide. Shipping rates and times vary by destination and are calculated at checkout.